General terms and conditions of our holiday homes in Normandy
Purpose of the contract
These general conditions of sale regulate the contractual relationship between the owner of the Escapades en Normandie - "Villa Valentine", "La Mercerie de Denise", "Le Comptoir de Constantin", "Les Fleurs de Maria" and "L'Atelier de Roger" - - (hereinafter referred to as "the owner") and the customer (hereinafter referred to as "the customer") for the rental of the selected holiday home.
1. Booking the holiday homes
1.1 Availability
Reservation of the holiday home is subject to availability. The owner reserves the right to refuse a reservation without giving any reason.
1.2 Booking
The customer may make a reservation using the contact details provided on the rental house website. The booking will be confirmed by the owner once payment of the deposit or the total rental amount has been received.
1.3 Deposit
A deposit may be required at the time of booking. The amount of the deposit and the method of payment will be indicated to the customer at the time of booking. The reservation becomes effective once the customer has sent the owner a deposit. The deposit is non-refundable.
1.4 Terms of payment
- 50% at time of booking,
- 50% 7 days before arrival.
2. Rental rates and payment
2.1 Rental rates
The rental rates for the holiday home will be indicated on the website and may vary depending on the season or other factors. Rates include applicable taxes unless otherwise stated.
2.2 Terms of payment
The customer agrees to pay the deposit or the total amount of the rental in the terms and conditions specified by the owner. Payments may be made by bank transfer, cheque or any other means of payment accepted by the owner.
3. Cancellation and Refund
3.1 Cancellation by the customer
- Cancellation more than 60 days before the arrival date: the deposit will be retained but may be used for another stay.
- Cancellation less than 60 days before the arrival date: 100% of the price of the stay, unless the owner re-let the house for these dates, in which case the amount paid may be used for another stay.
3.2 Cancellation by the owner
In the event of cancellation by the owner for reasons beyond his control (force majeure, technical problems, etc.), the customer will receive a full refund.
4. Obligations of the Customer
4.1 Use of the premises
The Customer agrees to respect the internal rules of the rental house and to use the equipment and facilities with care. The customer is responsible for any damage caused to the holiday home during their stay and undertakes to reimburse the owner for the cost of repair or replacement.
4.2 Capacity
This contract is drawn up for a specific number of people. It is not permitted to bring people into our gîtes or into the garden who are not accommodated on site. Private property is reserved exclusively for people staying on site.
4.3 Use of the premises
The customer must respect the peaceful nature of the premises and use them in accordance with their intended purpose. The houses are strictly non-smoking.
4.4 Pets
Only dogs are accepted on prior request to the owner. In the event of non-compliance with this clause by the customer, the owner may refuse the customer and the dog(s).
5. Liability
The owner declines all responsibility in the event of theft, loss or damage to the client's property during their stay in the holiday home. The client is responsible for taking out appropriate insurance to cover his/her personal belongings.